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Spanish Study Holidays is a trading name of Apple Language Courses LTD
Spanish Study Holidays shall be referred to as SSH from this point onwards.
When reserving a language course, the contract is between Apple Language Courses Ltd and the client.
'The student' or 'client' is the person or persons in whose name the booking is made or on whose behalf the booking is made.
This agreement is legally binding once SSH has received a completed enrolment form from the student, whether on-line or in writing. If the booking is made by telephone, the agreement is legally binding once the booking details have been taken by SSH and once the necessary payment has been received by the company and written confirmation sent to the student.
This agreement shall be governed by and construed in accordance with English law and the parties irrevocably submit to the jurisdiction of the English courts to settle any dispute which may arise in connection with this agreement.
A deposit of £200 / €250 / $350 is required for bookings made more than 8 weeks before the course is due to start. The remainder of the fees is due no later than 8 weeks before the start of the course.
If the remainder of the fees is not received 8 weeks before the course is due to start, SSH may cancel the course (and accommodation) booked. The deposit is non-refundable and the cancellation fees given below apply.
Full payment is required at the time of booking for reservations made less than 8 weeks before the course is due to start.
Due to changes in currency rates, we may change our prices, if necessary. However, no change will be made to the price of a course once full payment has been made.
Charges are sometimes made for registration fees, course materials, examination fees and excursion/activity fees. Seasonal surcharges may also apply to certain courses or types of accommodation. Please see our price lists for details.
Methods of payment
We accept payment by debit cards with the Switch or Delta symbols. We also accept Visa and MasterCard credit cards. All credit card transactions are subject to a 2% surcharge. There are no charges for payments made by debit card.
We also accept American Express cards, all transactions are subject to a 4% surcharge.
Cheques should be made payable to 'Apple Language Courses Ltd.'
Please ensure that we receive the full amount required, free of bank charges, and inform our UK offices once you have made a transfer.
Payment may be made in pounds sterling, euros or US dollars.
Please contact us for or bank details.
Classes at our partner schools run from Monday to Friday, starting on Mondays (except when Monday is a public holiday). Classes usually last between 45 and 60 minutes and the exact lesson length is given under each school's entry in our brochure/website.
Every student, except complete beginners, will begin their course with a level assessment on the first Monday, after which they will be placed into a group suitable for their level.
Accommodation is usually allocated from the Sunday before a course starts until the Saturday after it finishes. Extra nights can be arranged according to availability and for an additional fee. There is normally a limit of 3 extra nights, after which an extra week price will be charged. Discounts can not be given to students spending less than 6 nights in their accommodation.
Shared apartments provide basic self-catering accommodation for students at the language school. Sometimes students will have the option of sharing with local people (this will be stated when applicable).
Studio Apartments are private, self-contained, fully-furnished apartments for one or two people.
Host Families are carefully chosen by our schools and can be a married couple or single person, with or without children. Families often offer the option of 'Bed and Breakfast' (often noted as B+B and means that breakfast is included in the price), half board (breakfast and dinner included) or full board (breakfast, lunch and dinner included).
School Residences can be big houses accommodating around 10-15 students or larger buildings housing hundreds of students. Residences often have a reception service and many offer accommodation on a bed and breakfast, half board and full board basis. They often also have catering facilities and other amenities, such as television rooms or internet cafes.
Twin rooms normally imply two students sharing a room, with two separate beds. Some schools only allow two students travelling together to share a room.
Please note that seasonal surcharges may apply to certain types of accommodation.
Students may, at the discretion of AL, change details of their reservation, provided that AL receives written notice from the student at least 28 days before the start of the course. It is not possible to amend a course after the date on which a student is due to move into their accommodation or start their course.
Amendments are subject to a £35/ €50/ $50 charge.
If a student is unable to attend the course they have reserved because they are found not to have the appropriate language level after completing the initial level test, or there are insufficient students to make a group, we will offer an alternative course, or private lessons. The number of lessons may be fewer than the group course booked.
SSH endeavours to ensure that our students receive the service and products that they book. We cannot, however, take responsibility for disruptions to study holidays resulting from forces out of our control (such as earthquakes, other natural disasters, strikes, or the breakout of war), the fault of the student, or the actions of a third party (SSH cannot accept responsibility for amendments to bookings, such as changes in arrangements for transport, tuition, accommodation, insurance or any other matters, where made by other parties).
Lessons lost as a result of the above causes will not be recovered or refunds given.
There will be no classes on public holidays. Therefore, if a public holiday falls on a day or days during which a student is attending a course, they can expect to not receive lessons on that day. We have tried to indicate in our price lists the days on which public holidays fall. However, the public holiday dates that we provide in our literature and websites are subject to alteration by national and local authorities and should only be used as a guide.
Lessons may be missed due to level testing and initiation activities on the first day of a course. In some schools, only the first lesson will be lost and in others a large part of the day may be dedicated to welcome activities. Lessons may also be lost at the end of a course due to evaluation tests.
There will be no recuperation or refund of classes missed for the above reasons, unless otherwise stated.
Information about activities and excursions offered at our schools should only be used as a guide and not as an accurate list of events. Please contact us prior to booking if you require specific information about any of our activities.
If this agreement is cancelled by a student, the following provisions apply:
Cancellation must be made in writing to the SSH office. The day that notification is received in writing by the SSH office is the official cancellation day and the cancellation provisions laid out below will apply.
All cancellations incur a loss of deposit. In addition, the following charges apply and are payable to SSH by the student:
No refund shall be given after the day of departure or start of the course.
If a new booking is made in place of the cancelled course, SSH may, at their sole discretion, withdraw certain cancellation charges.
Our prices do not include flights or other transport to our schools. Students must make their own travel arrangements and are responsible for obtaining all necessary travel documents, such as a valid passport and visa. We will, of course, be pleased to provide students with detailed advice on the best route to our schools.
However, we do offer airport transfers in most locations, for an extra fee. We must receive full flight details at least 7 days before students are due to arrive in their country of choice.
SSH will supply the necessary documentation for students to obtain a visa, but are not responsible for a Consular authority's decision whether or not to issue a visa. It is the student's responsibility to allow sufficient time to obtain a visa and they should check with the Consular authority regarding how long this is likely to take.
If students feel they have genuine reason for complaint, they should mention this to the school abroad and to SSH as soon as possible. We will then respond to all reasonable complaints and we will do all we can to resolve any problems. We will not, unfortunately, be able to respond to complaints made to SSH after the student has finished their course, unless the school and SSH were notified of this complaint whilst the student was still attending the course and reasonable opportunity was given to the school and SSH to respond to this complaint whilst the student was still attending the course.
Students, and those accompanying students, are expected to behave in a courteous manner and to respect fellow students and staff at our schools. The illegal use of drugs, alcohol abuse and inconsiderate behaviour is considered unacceptable. SSH reserves the right to withhold courses and school accommodation from any student violating school regulations or generally behaving in an offensive manner towards others. SSH reserves the right to send home, without escort or refund, any participant violating the terms of this article. The return trip will be at the expense of the participant or their family.
Although every effort has been made to ensure that the information contained in our literature and websites is accurate, SSH does not accept any responsibility for errors or emissions. We are dependent on the information supplied to us by our schools and the authorities abroad, who are at liberty to make changes at any time. We therefore ask that you discuss with us any details which are of particular importance to you before you make your booking.
If you have any questions regarding our Terms and Conditions, please do not hesitate to contact us at:
Apple Language Courses
The Office Village
© Spanish Study Holidays 2017